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why the Philippines..
The Philippines now leads the voice sector of the Business Process Outsourcing (BPO) market and is second only to India in the Knowledge Process Outsourcing sector (KPO). BPO revenues are expected to hit US$37.9 billion by mid 2024, with the Philippines accounting for 18% of the worldwide offshore BPO market. The Philippines' superiority has numerous justifications.
English language
huge talent pool
service driven
high graduate %
English is one of the country’s two official national languages (the other being Tagalog ), so everyone learns it at school, and it’s the official language of government, the legal system, and higher education.
With more than 41 million highly trained people in the workforce, the talent pool in the Philippines is deep and very rich.
Filipinos place great importance on understanding and accommodating their customers, because it’s an integral part of their culture. They call it ‘a culture of customer service excellence’.
What’s more, large, multinational
The Philippines boasts a 98.18% literacy rate (for context India has a 77.7% literacy rate and UK 99%).
More than 680,000 people graduate from university each year (again, for context, Australia has approx 300,000 graduates per year and the US has approximately 3 million).
loyalty &
generosity
infrastructure
cost of living VS economy
Stats show that when treated well we value our jobs highly and tend to stay with good employers for longer than the average employees of Western companies
The Philippines has very similar technology to Western countries, and its government invests heavily in infrastructure, particularly in the cities. Manila, for example, is very much like any major Western city, with a lot of large corporate facilities, modern office spaces, reliable utilities providers and solid telecommunications infrastructure.
The low cost of living in the Philippines (70% less than places such as a UK, Australia and the US) enables you to dramatically reduce costs.
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